THE QUALITY FOR SERVICES AND SALES

MYSTERY SHOPPING

THE QUALITY TEST FOR YOUR ONLINE SERVICES

MYSTERY MAILING

THE SERVICE CHECK ON THE PHONE

MYSTERY CALLING

The professionals for covert service tests

How good is my service? We’ll find out for you, using store checks, test purchases and social media tests from the perspective of your customers – in a nutshell: Mystery Shopping.

Welcome to SKOPOS NEXT! With our covert testing methods, we support you in improving your service quality, making your customers and employees more satisfied and optimizing your sales.

As a team of over 30 experienced experts, we analyze the service of companies at every touchpoint of the customer journey using mystery shopping, mystery mailing, mystery calling, youth protection tests and many other services. To do this, we work with our own panel of several thousand certified testers.

Mystery shopping at the highest level: with SKOPOS NEXT as a first-class partner for quality

Forget standard solutions! At SKOPOS NEXT, we deliver customized strategies for your mystery shopping projects – from planning to analysis. Regardless of whether you are new to mystery shopping or already have experience: Rely on our expertise and let us take your project to the next level.

Our services in a nutshell:

Individual consulting: we adapt to your situation, experience and company structure and develop customized mystery shopping concepts.
Optimized and innovative: We improve your processes, provide new perspectives and advise you if you want to change your service provider.
Top-quality testers: We provide first-class testers and evaluate their assessments in a precise, structured and clear manner.
Economical and efficient: Our price-performance ratio speaks for itself – feel free to request a comparative offer.
Evaluate and combine data: From online reporting to AI – we combine your data with our surveys, deliver tangible management summary reports and provide clear recommendations.

The right solution for every need:

First steps in mystery shopping: Contact us if you have never done mystery shopping before and would like advice.
Exploiting potential for improvement: We can help you if you want to optimize your projects.
Working with the results: We support you if you don’t know how to get your organization to work with the results.
Improve the quality of testers: We advise you if you are unhappy with the quality of your current testers.

Long-term, close customer relationships: The loyalty and satisfaction of our customers are the best proof of our quality.

Live demo and more: Let us convince you of our online reporting systems in a live demo.

Find out more about SKOPOS NEXT

Our offer for you: Making the invisible visible with Mystery Shopping

A friendly word, a nice ambience, a surprising extra – it’s the little things that decide whether your customer will leave a service situation satisfied or not. We have been getting to the bottom of these small but subtle differences professionally for 25 years.

You will receive the results from us as structured feedback. From this, you can derive sound measures to improve your service quality so that your customers will be happy to come back, recommend you to others and you can increase your business success in the long term.

Which service test suits your customer journey?

MYSTERY SHOPPING AND MYSTERY VISIT
Test purchases and undercover visits: Mystery Shopping and Mystery Visit are the first choice for ensuring service quality on site.
MYSTERY CALLING
Calls on your behalf: Mystery Calling is the service check for telephone support.
MYSTERY MAILING
What about your writing? Have the quality of your written customer communication tested with Mystery Mailing.
STORE CHECK
Facts, facts, facts: Thanks to Store Check, you receive a systematic, independent and objective management report from your stores.
Audit
Go into depth: In addition to the implementation of your strategy at the point of sale, an audit also checks the processes behind it.
PROMOTION CHECK
What about the quality at your promotion stand? Trust in our Promotion Check with matching mystery shoppers.
SOCIAL MEDIA TEST
Always up to date: The social media test for digital customer contact.
YOUTH PROTECTION TEST
With the youth protection test, we check whether the legal requirements are being met at your point of sale.
CUSTOMER JOURNEY TEST
Lay the foundation for a complete and optimal customer experience – with an optimized customer journey.

You have questions? We are gladly there for you!

Torsten Bischoffstrate
Managing Director

Write to us or give us a call:
info@skopos-next.de
+49 2233 9988660

You can also use our contact form.

Request without obligation.

Peter Füller
Field Manager

All mystery research methods at a glance

REFERENCES

Trust is earned.

No two things are alike. And just as every company has its own concerns, each requires a unique approach and individual results analysis.

We are pleased that so many clients have already entrusted us with their projects. Most of them remain loyal to us for a really long time – because they are satisfied with us and our service.

This makes us proud and grateful! But we are not resting on our laurels: Our claim is to prove every day anew that we have earned this trust.

How do they like us?
SKOPOS NEXT from the perspective of our customers

„In SKOPOS NEXT we have found a reliable partner in the field of mystery shopping, where the focus is on personal exchange and accessibility. This makes it possible to incorporate even short-term changes in the branch structure into the project so that our results and online reporting are always up to date.“

Ingo Peißig, Deichmann SE

„SKOPOS NEXT has been supporting us for several years now to continuously review our high service standards in customer consulting. Flexible and fast solutions and precise adherence to deadlines enable us to react quickly and implement targeted measures for improvement at the point of sale. This enables us to meet the wishes of our customers to a high degree.“

Sabine Klein, Telefónica

„We have been working with SKOPOS NEXT for several years now. We appreciate having a partner at our side who always acts in a solution-oriented manner and who attaches great importance to a professional and trusting cooperation.“

Daniel Hamm, ERGO

Top-Image: Market research professionals trust SKOPOS NEXT

We feel honored: We have a top image in the areas of service orientation, price-performance ratio, innovation and creativity as well as recommendation. In the latest test year, we took one of the top five places in each of these areas.

Work together with SKOPOS NEXT now

We check your service quality from a customer perspective

No matter which industry you offer your products or services in: If you want to know how your service affects your customers, you have come to the right place.

We have been experts in covert testing for 25 years. Our specialty is to put ourselves in your customers’ shoes and to see with their eyes where the service quality is right and where there is still potential to be tapped.

To do this, we use a variety of tried-and-tested methods ranging from mystery shopping to promotion checks and social media tests. That’s a promise: Our tests provide you with findings that will help you move forward.

Are you ready for optimized sales, satisfied employees and customers who like to come back? Great! Then let us talk about how we can help you with our experience.

You have questions? We are gladly there for you!

Torsten Bischoffstrate
Managing Director

Write to us or give us a call:
info@skopos-next.de
+49 2233 9988660

You can also use our contact form.

Request without obligation.

Peter Füller
Field Manager

That is what we stand for:
Experience and effectiveness, flexibility and tact

Rely on our strength
Our parent company, the SKOPOS GROUP, combines all modern market research services under one roof. In this effective group of companies you are in good hands.
You benefit from 25 years of experience
We have been in business since 1995. Since then we have gained a lot of experience. Every year we carry out about 85,000 tests. For whom? For many incredibly great customers from various industries. Have a look at our references!
We have the right tester for each of your needs
For each individual test we use our own personally trained and certified testers. We are proud of our pool of several thousand people. Because it enables us to be precise: It is important to us that the testers correspond to the target group that our customers need.
Live, online and transparent: Your test results
Our testers record the results online – and you can follow the current status of your test series live at any time. You can look forward to our evaluation tool: It is not only efficient, but also particularly user-friendly.
Trust and sensitivity are a matter of honor
Alcohol and cigarettes for minors? We test the compliance with the protection of minors across the board with tact and sensitivity.
Partner and commitment for your success
We are involved in all important associations and organizations of market research. This also pays off for you, for example because we regularly exchange information personally with partner agencies from the MSPA network. Thus we can also provide you with professional support for international projects.

Request now without obligation

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The professionals for covert service tests

How good is my service? We’ll find out for you, using store checks, test purchases and social media tests from the perspective of your customers – in a nutshell: Mystery Shopping.

Mystery shopping at the highest level: with SKOPOS NEXT as a first-class partner for quality

Our offer for you: Making the invisible visible with Mystery Shopping

Which service test suits your customer journey?

MYSTERY SHOPPING AND MYSTERY VISIT

MYSTERY CALLING

MYSTERY MAILING

STORE CHECK

Audit

PROMOTION CHECK

SOCIAL MEDIA TEST

YOUTH PROTECTION TEST

CUSTOMER JOURNEY TEST

All mystery research methods at a glance

REFERENCES

Top-Image: Market research professionals trust SKOPOS NEXT

We check your service quality from a customer perspective

That is what we stand for:
Experience and effectiveness, flexibility and tact

Rely on our strength

You benefit from 25 years of experience

We have the right tester for each of your needs

Live, online and transparent: Your test results

Trust and sensitivity are a matter of honor

Partner and commitment for your success

SKOPOS GROUP

Company

Customer service

AKTUELLE SKOPOS GROUP NEWS

The professionals for covert service tests

How good is my service? We’ll find out for you, using store checks, test purchases and social media tests from the perspective of your customers – in a nutshell: Mystery Shopping.

Mystery shopping at the highest level: with SKOPOS NEXT as a first-class partner for quality

Our offer for you: Making the invisible visible with Mystery Shopping

Which service test suits your customer journey?

All mystery research methods at a glance

REFERENCES

Top-Image: Market research professionals trust SKOPOS NEXT

We check your service quality from a customer perspective

That is what we stand for: Experience and effectiveness, flexibility and tact

SKOPOS GROUP

Company

Customer service

AKTUELLE SKOPOS GROUP NEWS

That is what we stand for:
Experience and effectiveness, flexibility and tact